We pride ourselves on staying current and going above and beyond in our efforts to protect consumer information and data.

Security

• Meets international security standards including ISO 27001:2013 and PCI DSS v3.2
• US-based data dialer platform
• Biometric access control and video monitoring
• Restricted Internet access for production
• Email data leak prevention measures
• Site-to-site VPNs for information security and data encryption (in transit and at rest)
• No external media allowed on production systems (CDs/storage drives)
• Automatic system lock after three minutes of inactivity

Compliance

Our Information Security Management System undergoes an annual audit by an independent ISO/IEC (International Organization for Standardization/International Electrotechnical Commission) and our PCI DSS (Payment Card Industry Data Security Standard) compliance is tested and certified annually.

As a licensed collections agency, we follow the policy of Zero Defect Compliance with mastery of:

• Data Security
• FDCPA
• FTC’s Red Flag Rule
• GLBA
• HIPAA
• PCI DSS
• TCPA

We take additional steps to further ensure compliance.

• All calls are recorded and stored as per state guidelines.
• An average of 30 calls per agent are monitored by our dedicated compliance team and operations management.
• Any necessary corrective action is taken by compliance and HR managers.
• Feedback, coaching, and refreshers are part of our action plan.
• We regularly review and adjust after conferring with our clients’ compliance officer.
• Calling frequency and safe-time-calling restrictions are built-in features in the technology platform.
• A Warm Transfer Agent solution is used for TCPA compliance.