We initially started with Astra a few years ago on a smaller scale to gain an understanding of their experience and efficiency. As our relationship has grown, we have continued to provide Astra with additional back office work based on their quality control, efficiencies and overall process management. Astra has been an important part of our overall strategy and have certainly proved themselves very capable while taking on a larger portion of our back office and collections business.
We started with Astra Business Services on a small scale to experience their efficiency and check the capabilities of offshoring about a year ago. Slowly and steadily we started providing them more business not only limited to collections but for backend services as warm transfers, clickers and e Oscar as well, and Astra has proved themselves to be the best. Because of Astra’s strong bonding, commitment, and integrity we will be working with them for many years to come.
Over the course of our five-year (and counting) relationship, Astra has continued to prove themselves to be superior in all lines of business. We can confidently say throughout our time with Astra their commitment, performance and professionalism remain second to none. We look forward to a continued long-term relationship for years to come. We certainly recommend working with such a well-run organization.