Accounts Receivables Management

Astra Business Services is an ARM Industry focused solution provider with a combination of Voice & Non-voice solutions geared specifically to improve profitability and reduce regulatory risks for clients. Ever since the commencement of the company’s operations in India, our executives have devised a new methodology to collect American receivables using research and time intensive measures. We are known for adopting highly efficient processes to lift our clients’ consumers out of bad credits stage even when they are near or past the statute of limitations. Our expertise in handling the most sophisticated receivables management tasks for Credit Card, Health Care, Retail, Automotive, DDA, Telecommunications and Utilities sector have established a successful track record of debt recoveries.

Recoveries Experience

Capability: From receiving client placement files, exchanging maintenance files and reconciliations to payment transactions processing and remittances, Astra team is highly competent in understanding and implementing typical client requirements through a multitude of in-house client services processes:

• Payment processing – We handle Credit Cards, ACH and check-by-phone through direct connections with banking system and the Visa/MasterCard gateway.
• Trust accounting and client payments – Produce statements and make fund transfers on any schedule that is convenient for our client.
• Reporting – Our extensive standard reporting is complemented with tailored reports to meet unique client routines or ad hoc requirements.
• Regulatory compliance – This platform provides the controls, activity recording and transaction history reporting to achieve and document the highest standards of compliance.
• Supervisory involvement – Sophisticated mechanisms for monitoring and managing collectors’ work enable our front-line managers to have maximum impact on Astra’s ability to assure competent and respectful treatment of consumers and highly acclaimed client service.

Bring skilled collectors to lower yielding debt segments - provide competitive advantage and superior returns.

Astra imparts the ability to manage profitability of medium and low yielding segments of critical US operations, through effective cost structures and a resourceful Indian taskforce in the existing regulatory environment. To ensure that the customer data is stationed in the US, our India site is integrated into a centralized state-of-the-art data center in Jacksonville, Florida. All the above factors empower both Astra and its US based collection agency clients to confront the various challenges faced in the business on a daily basis in form of:

• Requiring management bandwidth to set up and stabilize local India operations.
• Maintaining control, transparency and productivity of data on Indian site.
• Day to day operational management, ongoing monitoring, coaching and training.
• Managing payment transactions, client service and reporting requests from Clients.
• Developing various channels to address security and regulatory concerns.

As a full-service licensed collection agency, Astra has independently and proficiently managed client relationships. In our role of a facilitator to our client’s businesses we offer them a variety of options that can enhance their influence in a “branch office” location. We partner with our clients to extend an amalgamation of standard and customized services, catering to their specific requirements. We provid our customers with periphery security coupled with dedicated VPN tunnels using the highest levels of encryption standards. This allows clients to bring their own collection platforms to their respective branches to ensure that data never leaves their systems. The client is further enabled to see the activity in real-time and know the status of each consumer contact or transaction. The file transfers occur over secure FTP or PGP encrypted emails.