Astra Business Services is an ARM Industry focused solution provider with a combination of Voice & Non-voice solutions geared specifically to improve profitability and reduce regulatory risks for clients. Ever since the commencement of the company’s operations in India, our executives have devised a new methodology to collect American receivables using research and time intensive measures. We are known for adopting highly efficient processes to lift our clients’ consumers out of bad credits stage even when they are near or past the statute of limitations. Our expertise in handling the most sophisticated receivables management tasks for Credit Card, Health Care, Retail, Automotive, DDA, Telecommunications and Utilities sector have established a successful track record of debt recoveries.
Prime/ Post-Prime |
Secondary | Tertiary | Quad/ Quint | Near/past Statute |
|
Credit Card | |||||
Medical | |||||
Retail | |||||
Aauto | |||||
DDA | |||||
Bad Checks | |||||
Security | |||||
Telco | |||||
Subscriptions |
Capability: From receiving client placement files, exchanging maintenance files and reconciliations to payment transactions processing and remittances, Astra team is highly competent in understanding and implementing typical client requirements through a multitude of in-house client services processes:
Astra imparts the ability to manage profitability of medium and low yielding segments of critical US operations, through effective cost structures and a resourceful Indian taskforce in the existing regulatory environment. To ensure that the customer data is stationed in the US, our India site is integrated into a centralized state-of-the-art data center in Jacksonville, Florida. All the above factors empower both Astra and its US based collection agency clients to confront the various challenges faced in the business on a daily basis in form of:
As a full-service licensed collection agency, Astra has independently and proficiently managed client relationships. In our role of a facilitator to our client’s businesses we offer them a variety of options that can enhance their influence in a “branch office” location. We partner with our clients to extend an amalgamation of standard and customized services, catering to their specific requirements. We provid our customers with periphery security coupled with dedicated VPN tunnels using the highest levels of encryption standards. This allows clients to bring their own collection platforms to their respective branches to ensure that data never leaves their systems. The client is further enabled to see the activity in real-time and know the status of each consumer contact or transaction. The file transfers occur over secure FTP or PGP encrypted emails.