Business Process Transformation
We have been a leading Business Process Transformation company since 2004. Our main goal is to help our clients, mostly collection agencies and debt buyers, transform their businesses by helping them become more productive and cost effective by offering services starting at $6 per paid hour. We can save our clients over 50% while maintaining or even improving their level of professionalism.
Our Services
Collections
We bring skilled collectors to lower yielding debt segments that often go ignored by US-based collection companies, providing a competitive advantage and superior returns.
Warm Transfer
Transfer Agent work enables our clients to be TCPA-compliant for mobile phone dialing while also improving productivity for landline dialing.
Call Quality Monitoring
Our team of Call Quality Analysts excels at identifying shortcomings in call quality and sniffing out possible regulatory violations.
e-OSCAR,
We constantly hear from clients who know that e-OSCAR is an integral part of their business process, but it’s not a painless process;
Skip Tracing
A team of specialized Astra “Skip Tracing Agents” are available to establish, verify and update new contact information.
Security and Compliance
We pride ourselves on staying current and going above and beyond in our efforts to protect consumer information and data.
The Astra Advantages
- 50% or more cost advantage
- Proven management experience in Business Process Transformation sector with some of the biggest names in the industry
- 100% compliant US-based dialing platform
- Scalable offshore facility follows international ISO 27001:2013 and PCI DSS v3.2 data protection standards
- Highly tenured staff means a shorter learning curve with higher quality and better results
- Zero Defect Compliance with:
- FDCPA
- HIPAA
- TCPA
- Data Security
- PCI
- Integrity is the foundation of our business relationships. Your trust is the most important thing to us.
