Business Process Transformation
We have been a leading Business Process Transformation company since 2004. Our main goal is to help our clients, mostly collection agencies and debt buyers, transform their businesses by helping them become more productive and cost effective by offering services starting at $6 per paid hour. We can save our clients over 50% while maintaining or even improving their level of professionalism.
We bring skilled collectors to lower yielding debt segments that often go ignored by US-based collection companies, providing a competitive advantage and superior returns.
Transfer Agent work enables our clients to be TCPA-compliant for mobile phone dialing while also improving productivity for landline dialing.
Call Quality Monitoring
Our team of Call Quality Analysts excels at identifying shortcomings in call quality and sniffing out possible regulatory violations.
We constantly hear from clients who know that e-OSCAR is an integral part of their business process, but it’s not a painless process;
A team of specialized Astra “Skip Tracing Agents” are available to establish, verify and update new contact information.
Security and Compliance
We pride ourselves on staying current and going above and beyond in our efforts to protect consumer information and data.
The Astra Advantages
- 50% or more cost advantage
- Proven management experience in Business Process Transformation sector with some of the biggest names in the industry
- 100% compliant US-based dialing platform
- Scalable offshore facility follows international ISO 27001:2013 and PCI DSS v3.2 data protection standards
- Highly tenured staff means a shorter learning curve with higher quality and better results
- Zero Defect Compliance with:
- Data Security
- Integrity is the foundation of our business relationships. Your trust is the most important thing to us.
We initially started with Astra a few years ago on a smaller scale to gain an understanding of their experience and efficiency. As our relationship has grown, we have continued to provide Astra with additional back office work based on their quality control, efficiencies and overall process management. Astra has been an important part of our overall strategy and have certainly proved themselves very capable while taking on a larger portion of our back office and collections business.
We started with Astra Business Services on a small scale to experience their efficiency and check the capabilities of offshoring about a year ago. Slowly and steadily we started providing them more business not only limited to collections but for backend services as warm transfers, clickers and e Oscar as well, and Astra has proved themselves to be the best. Because of Astra’s strong bonding, commitment, and integrity we will be working with them for many years to come.
Over the course of our five-year (and counting) relationship, Astra has continued to prove themselves to be superior in all lines of business. We can confidently say throughout our time with Astra their commitment, performance and professionalism remain second to none. We look forward to a continued long-term relationship for years to come. We certainly recommend working with such a well-run organization.