Recruitment Services
AstraGlobal’s recruitment service streamlines the hiring process by helping you find the right candidates from a vast talent pool, significantly reducing both time and cost. We address labor shortages and skills gaps by first understanding your specific requirements and the skills needed. Using top recruitment platforms including, Indeed, and Monster, we attract qualified candidates. After a thorough screening process, we present the top candidates for your review, ensuring an efficient and effective hiring experience.
Tech Support and Training
AstraGlobal offers a one-stop solution for clients’ IT needs. Our highly skilled Tech-Team are equipped to tackle any issue, from handling escalations to troubleshooting. We also follow up on open tickets to resolve issues timely, and our server and network administration ensures seamless IT operations
Our Strengths
Strategy & Analytics
Our data analysis team leverages historical insights to analyze data, draw conclusions and make predictions
Successful Debt Recovery
Creating meaningful segments and determining action points are crucial for success.
Advanced Tools
We use advanced technology and scrubbing tools to identify and prioritize the most promising contacts.
Maximizing Success Rates
Our segmentation strategy is designed to maximize success rates effectively.
Digital and Omni-Channel
With the power of our digital platform, we will segment the inventory and use various mediums of communicating to the consumer including SMS, Email, letters, outbound calls and credit reporting all in complete compliance with customer contact regulation. We will monitor each interaction to ensure a positive outcome. This technology helps us to widen our reach for successful debt collection.
Voice Modulation Tool
AstraGlobal’s voice modulation tool converts our agent’s accent to customers native accent in real time for easy comprehension and effective communication. The improved voice quality reduces call termination and increases conversion rates. Using this technology significantly changes the dynamics of communication and improves the overall experience which is now at par with onshore agents. This will help increase collections significantly without compromising on quality.
Compliance and Data Security
Compliance and data protection is critical for successful debt collection business operations. AstraGlobal adheres to the most stringent compliance and data protection standard with utmost detail to build trust and confidence with every client. Following regulation requirements is of prime importance to us to prevent our clients from any potential consequences of violations.
As a licensed collection agency, we follow a zero-defect compliance policy with all federal and state laws, rules and regulations including:
Data Security
Regulation F
FDCPA (Fair Debt Collection Practices Act)
FTC’s Red Flag Rule
GLBA (Gramm–Leach–Bliley Act)
HIPAA
PCI DSS (Payment Card Industry Data Security Standard)
TCPA (Telephone Consumer Protection Act)
Technology
At AstraGlobal, technology is pivotal to our operations, ensuring efficiency and compliance across all services. Our facilities boast advanced monitoring systems that safeguard against data breaches and uphold regulatory standards. Our AI-driven platform revolutionizes customer interactions by dynamically adjusting accents for clearer communication.
At AstraGlobal, our commitment to leveraging cutting-edge technology underscores our dedication to delivering exceptional service and operational excellence in every facet of our operations.