Introduction
AstraGlobal has over two decades of experience in the financial services industry. With new age technology, digital omni-channel operations and advanced analytics and processes, we help you achieve better results that will directly impact your topline and bottom-line. Our highly trained staff excels in managing both first-party and third-party accounts, with 100% adherence to compliance. Our extensive experience in financial services has proven to deliver quality results at up to 50% reduced costs.
Our collectors come with strong communications skills and receive industry specific training including Healthcare, Telecom, Commercial, Retail, Payday Loans and other segments including utilities and waste management. The team of dedicated collectors are well-trained individuals who connect with customers to negotiate and collect the debt.
Industry Specific Training
After completing two days of American culture and US laws, rules and regulations training with assessments, we transition into specialized, industry-specific training.
Healthcare
For Healthcare, the program provides an in-depth overview of the US healthcare system, introducing key industry terminologies, patient adjudication methodology, the end-to-end claims process, and the US insurance model, including Medicare and Medicaid systems.
Telecom
In Telecom, participants gain insights into the US telecom industry, major players, telecom billing practices, the telecom order cycle, and an overview of call plans and matrices.
Retail
For Retail, the training focuses on the US credit card industry, its various products, the fundamentals of the credit collection process, and a comparison of different retail banking products.
Payday Loans
Training starts with introduction to payday loans, offering a comprehensive overview of the loans industry. Key topics include understanding loan terms and conditions, interest rates, fees, and a detailed explanation of borrowers’ rights and responsibilities. This training ensures a solid grasp of the essential elements within the payday loans sector.
Utilities
Training covers a thorough understanding of utility bills, starting with defining what they are and exploring the different types. It highlights the importance of utility bills in the U.S. and provides insights into the process of how they are generated. This module equips learners with essential knowledge for managing and understanding utility services.
Lending
An in-depth introduction to the lending process and the collections of those accounts.
The training covers the entire journey from pre-qualification to funding and the collection of unpaid loans, with a focus on speed, precision, and delivering an exceptional customer experience.
Commercial Collections
At Astra, we specialize in comprehensive US Commercial Collections training. Our end-to-end training focusses on managing inquiries and invoicing to debt collections, ensuring efficiency, precision, and exceptional customer service throughout.
At AstraGlobal, we extend your office’s capabilities by managing collections activities seamlessly.
Custom Designed Debt Collections
We will engage with customers using your company’s name and offer the flexibility to use either your dialing and collections platform or our digital platform. Payments can be processed seamlessly through your payment portal. Our team of experts is available to manage your inventory and prepare campaigns, or you can take the lead whichever suits your needs. We ensure secure data protection by connecting to your systems via secured VPN access.
Fully Outsourced Debt Collection
Operating as a full-service agency, we manage inventory for a limited period using our dialing and Collection platform and process the payments on our payment portal.
Our team designs a comprehensive digital omni-channel strategy and segments the inventory to ensure each account receives the appropriate and effective treatment. This approach forms the foundation for capacity planning on every project.
AstraGlobal utilizes omni channel, speech analytics and voice modulation technology tools to effectively communicate with right party contacts for successful collections. Our operations center in India serves clients across the United States. We are licensed to operate in substantially all the States that allow offshoring and are fully compliant with the US financial statutes and regulations.
End To End Receivables Management Services
Collection Services
Our collectors are highly skilled in communication and receive specialized training across diverse industries, including healthcare, telecom, commercial, retail, payday loans, and utilities. They connect with consumers using a customer-centric approach, resolving disputes, addressing queries, and negotiating effectively to achieve successful debt collection.
We leverage advanced technology tools like speech analytics and voice modulation, combined with a robust digital strategy, to ensure effective engagement with the right party contacts.
Choose AstraGlobal for a seamless, efficient, and compliant collections process that delivers exceptional results and ensures consumer satisfaction.
Collection Support Services
1. Warm Transfer
At AstraGlobal, we’ve determined that collectors spend 75% to 80% of their time on non-right party calls, leading to wasted time and resources. To solve this, we’ve created our ‘Warm Transfers’ solution.
AstraGlobal’s agents handle all calls, verify right party contacts, and transfer them to your office, allowing your team to focus on converting these contacts into payments.
We align with your collectors’ schedules and comply with all state and federal regulations. This service helps you efficiently manage large inventories, increase revenue, and reduce costs.
Choose Warm Transfers for enhanced efficiency and profitability.
2. Clicker Service
Keeping a clicker agent stateside can be costly. Opt for AstraGlobal’s clicking services as a cost-effective alternative.
Our seamless process involves our clicker agents manually interacting with displayed numbers in the system, quickly connecting to collection agents, whether offshore or onshore. Our agents are available according to your schedule, fully integrating with your dialer and operations team.
Each project is managed by a dedicated supervisor who ensures real-time communication with our client We provide 100% backup systems and have standby agents ready to step in when needed, whether for leave coverage or weekend work.
Choose AstraGlobal for compliant, efficient, and reliable clicker services.
3. Comprehensive Compliance and Quality Assurance Services
At AstraGlobal, we specialize in delivering comprehensive compliance and quality analysis tailored to your specific needs. Our team is expertly trained in regulatory standards, including FDCPA (Fair Debt Collection Practices Act), FCRA (Fair Credit Reporting Act), TCPA, and REG F compliance.
Our services are structured into three key areas:
Compliance Management
Using advanced speech analytics tools, we generate detailed reports and conduct audits on various aspects including cease and desist, legal mentions, wrong number identification, handling verbal disputes, call avoidance, and prevention of harassment. Our team listens to calls, documents necessary information in the collection system, and promptly provides non-conformity reports to management.
Quality Assurance
AstraGlobal ensures operational efficiency by monitoring agent performance to confirm that it is closely aligned with your objectives. Our dedicated team of trained professionals monitors calls, updates collector scorecards, and delivers regular reports and feedback to agents and supervisors. Weekly call calibrations with your office ensure consistency and accuracy in evaluations.
Operations Optimization
Leveraging speech analytic tools, we generate actionable reports for your operations team to optimize collections. Our team of experts will generate reports such as ‘Possible Payments’ and ‘Callbacks,’ enabling collectors to connect with the right parties at the specified times and follow up on future payment promises.
Choose AstraGlobal for reliable compliance and quality analysis services that elevate your operational standards and ensure adherence to regulatory requirements.
4. Dialer & Workforce Management
AstraGlobal specializes in top-tier dialer management and workforce management services, tailored to meet the needs of companies across various dialing platforms, including Livevox, TCN, Ontario, Croco, and more. We handle everything from building and uploading campaigns to providing real-time insights and live agent monitoring, ensuring compliance and eliminating potential risks.
Our team delivers hourly and daily dialer reports that highlight both dialer and agent efficiency. We work closely with your dialer and operations teams to develop effective strategies and accurate workforce forecasting. By deeply analyzing your data, we create actionable insights that maximize revenue and optimize agent hiring plans in advance.
Enhance your operations with AstraGlobal’s precision planning and strategic foresight.
5. E-Oscar Services
AstraGlobal’s teams efficiency and precise management save costs for U.S. companies, reduce turnaround time with time zone advantages, and boost productivity and accuracy.
AstraGlobal provides tailored E-Oscar services, helping businesses navigate credit reporting complexities effortlessly. We expertly verify dispute information and ensure accurate and timely entry on the E-Oscar platform, allowing you to focus on your core operations and achieve financial goals with confidence.
6. Dispute & Complaints Management
AstraGlobal specializes in dispute and complaint management, leveraging years of experience and industry knowledge. By outsourcing to us, you ensure that disputes and complaints are handled efficiently and effectively across mail, client portals, and CFPB portals.
Our team is well-versed in regulatory requirements and industry best practices, ensuring compliance and consistency. With AstraGlobal managing your disputes and complaints, you gain peace of mind knowing they are handled with the highest standard.
7. Skip Tracing
At AstraGlobal, we recognize the critical importance of timely and accurate skip tracing. With over a decade of unparalleled experience, we provide reliable skip tracing services tailored to your needs. Whether for debt recovery or legal support, our dedicated team is committed to delivering results that exceed expectations. We leverage expertise in skip databases such as IDI Core, Accurint, TLO, Yellow Pages, and LinkedIn Business to ensure precise outcomes.
