Privacy Policy

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At Astra Business Services Private Limited, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you engage with us through text messages. By opting to communicate with us via text, you agree to the terms outlined in this policy.

1. Information We Collect

When you engage with us via text messages, we may collect the following types of personal information:

• Personal Identification Information: Your name, phone number, email address, and any other details you provide during the communication.
• Communication Data: Content of your messages, including questions, feedback, and any other information you send us via text.
• Usage Data: Information related to the frequency, timing, and purpose of text message communications.

2. How We Use Your Information

The information we collect is used to:

• Respond to your inquiries and provide customer support.
• Send you updates, alerts, or promotional content (if you have opted in).
• Improve our services by analyzing communication trends and user feedback.
• Ensure compliance with legal obligations.

3. How We Share Your Information

We do not share your personal information with third parties, except in the following circumstances:

• Service Providers: We may share your information with third-party service providers that assist in operating our communication systems.
• Legal Requirements: We may disclose your information if required by law or in response to a valid legal request.

4. Opting Out of Text Messages

You can opt-out of receiving text messages from us at any time by:

• Replying "STOP" to any of our messages.
• Contacting us directly at 1-866-823-1670.

5. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, alteration, or destruction. However, no method of data transmission or storage is 100% secure.

6. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request corrections or deletions of your personal data.
• Object to the processing of your data or withdraw consent at any time.

8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be communicated by updating the "Effective Date" at the top.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

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Thank you for trusting Astra Business Services Private Limited with your information.

I Understand

SMS Terms and Conditions

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These SMS Terms and Conditions ("Terms") govern your use of the text messaging services provided by Astra Business Services Private Limited ("Company," "we," "us," or "our"). By opting in to receive SMS messages from us, you agree to be bound by these Terms.

1. Consent to Receive SMS Messages

By providing your mobile phone number and submitting any form on our website, you expressly consent to receive text messages from Astra Business Services Private Limited. These messages may include:

• Account-related notifications and updates
• Responses to your inquiries and customer support communications
• Service announcements and important alerts
• Promotional offers and marketing communications (if opted in)

Consent is not a condition of purchase. You may opt out at any time as described below.

2. Message Frequency

Message frequency varies based on your interactions with our services and the nature of your inquiries. You may receive:

• Transactional messages as needed based on your requests
• Marketing messages (if opted in): Up to 4 messages per month
• Service alerts and notifications as necessary

3. Message and Data Rates

Message and data rates may apply. Standard messaging rates from your mobile carrier will apply to all SMS messages sent and received. Please contact your mobile service provider for details about your messaging plan and any applicable charges.

4. How to Opt Out

You may opt out of receiving SMS messages from us at any time using one of the following methods:

• Reply STOP: Text "STOP" to any message you receive from us to unsubscribe from all future SMS communications.
• Contact Us: Call us at 1-866-823-1670 to request removal from our SMS list.
• Email Request: Send an email with your phone number and opt-out request to our customer service team.

Upon receiving your opt-out request, we will send a confirmation message and cease all SMS communications, except for any legally required messages.

5. How to Get Help

If you need assistance or have questions about our SMS program:

• Reply HELP: Text "HELP" to any message you receive from us for support information.
• Call Us: Contact our customer support at 1-866-823-1670.

6. Supported Carriers

Our SMS services are supported by major carriers including but not limited to AT&T, Verizon, T-Mobile, Sprint, and other national and regional carriers. Carrier coverage and delivery may vary.

7. Privacy and Data Protection

Your privacy is important to us. Information collected through our SMS program is subject to our Privacy Policy. We will:

• Not sell, rent, or share your mobile phone number with third parties for marketing purposes
• Use your information only as described in our Privacy Policy
• Protect your data using industry-standard security measures

8. Disclaimer of Warranties

SMS services are provided on an "as is" and "as available" basis. We do not guarantee that messages will be delivered without delay or error. We are not responsible for:

• Delays or failures in message delivery due to carrier issues
• Technical malfunctions beyond our control
• Charges incurred from your mobile carrier

9. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting the updated Terms with a new Effective Date. Your continued participation in our SMS program after any changes constitutes acceptance of the modified Terms.

10. Contact Information

For questions, concerns, or requests regarding these SMS Terms and Conditions, please contact us:

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By participating in our SMS program, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

I Understand