Effective Date: 1st December, 2025
These SMS Terms and Conditions ("Terms") govern your use of the text messaging services provided by Astra Business Services Private Limited ("Company," "we," "us," or "our"). By opting in to receive SMS messages from us, you agree to be bound by these Terms.
1. Consent to Receive SMS Messages
By providing your mobile phone number and submitting any form on our website, you expressly consent to receive text messages from Astra Business Services Private Limited. These messages may include:
- Account-related notifications and updates
- Responses to your inquiries and customer support communications
- Service announcements and important alerts
- Promotional offers and marketing communications (if opted in)
Consent is not a condition of purchase. You may opt out at any time as described below.
2. Message Frequency
Message frequency varies based on your interactions with our services and the nature of your inquiries. You may receive:
- Transactional messages as needed based on your requests
- Marketing messages (if opted in): Up to 4 messages per month
- Service alerts and notifications as necessary
3. Message and Data Rates
Message and data rates may apply. Standard messaging rates from your mobile carrier will apply to all SMS messages sent and received. Please contact your mobile service provider for details about your messaging plan and any applicable charges.
4. How to Opt Out
You may opt out of receiving SMS messages from us at any time using one of the following methods:
- Reply STOP: Text "STOP" to any message you receive from us to unsubscribe from all future SMS communications.
- Contact Us: Call us at 1-866-823-1670 to request removal from our SMS list.
- Email Request: Send an email with your phone number and opt-out request to our customer service team.
Upon receiving your opt-out request, we will send a confirmation message and cease all SMS communications, except for any legally required messages.
5. How to Get Help
If you need assistance or have questions about our SMS program:
- Reply HELP: Text "HELP" to any message you receive from us for support information.
- Call Us: Contact our customer support at 1-866-823-1670.
6. Supported Carriers
Our SMS services are supported by major carriers including but not limited to AT&T, Verizon, T-Mobile, Sprint, and other national and regional carriers. Carrier coverage and delivery may vary.
7. Privacy and Data Protection
Your privacy is important to us. Information collected through our SMS program is subject to our Privacy Policy. We will:
- Not sell, rent, or share your mobile phone number with third parties for marketing purposes
- Use your information only as described in our Privacy Policy
- Protect your data using industry-standard security measures
8. Disclaimer of Warranties
SMS services are provided on an "as is" and "as available" basis. We do not guarantee that messages will be delivered without delay or error. We are not responsible for:
- Delays or failures in message delivery due to carrier issues
- Technical malfunctions beyond our control
- Charges incurred from your mobile carrier
9. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be effective upon posting the updated Terms with a new Effective Date. Your continued participation in our SMS program after any changes constitutes acceptance of the modified Terms.
10. Contact Information
For questions, concerns, or requests regarding these SMS Terms and Conditions, please contact us:
Astra Business Services Private Limited
1-866-823-1670
By participating in our SMS program, you acknowledge that you have read, understood, and agree to these Terms and Conditions.