Key Benefits
- A demonstrable and significant return on investment.
- Adherence to TCPA regulations.
- Skill level routing of RPC’s to most effective associates.
- Ability to add trained agents quickly and effectively.
Transfer Agent work enables our clients to be TCPA-compliant for mobile phone dialing while also improving productivity for landline dialing. Our most popular platform is Astra Call Manager, where 100% of the dialing is done manually using a desktop phone and US-based EPABX to ensure total TCPA compliance. We also utilize LiveVox’s HCI Strict, a popular tool for mobile phone dialing.
Astra’s Transfer Agents can be leveraged for TCPA compliance and skill-based routing
- Our skilled Transfer Agents place calls and verify connections with the right party using a personalized script.
- Verified right party connects are warm transferred to the client into a dedicated hunt group.
- Outbound calls display our clients’ phone number so callbacks will go directly to our clients.
Additional Value
- Ease of setup (hosted solution) means no hardware/software to purchase or install
- Daily scrub of files increases the percentage of successful contacts
- Daily upload and download of files
- Built-in wireless number identification service and time zone compliance features
- Comprehensive performance reporting of program productivity
- Consumer satisfaction: Over 100 million cell phones dialed with ZERO complaints!
Services
CollectionsWarm TransferCall Quality Monitoringe-OSCARSkip Tracing
A Reliable and Responsive Partner
Astra Business Services is deeply committed to its approach of promoting a healthy business environment for its clients. We pride ourselves on understanding and analyzing the requirements.