Industry veteran Rakesh Kumar, a pioneer in global business process outsourcing (BPO) who most recently filled the role of Executive Vice President and Chief Operations Officer at iQor, has announced the formation of StrataEdge Pvt. Ltd. This new entity in turn has made a strategic investment in Astra Global Pvt. Ltd. Astra was formerly a subsidiary of U.S. based Radius Solutions, of Jacksonville, Florida, and maintains a strategic partnership with that firm.
The formation of StrataEdge and its subsequent partnership with Radius Solutions gives credit grantors and servicers greater access to forward-thinking, global solutions not only to make their business processes more productive, but also to meet their needs for regulatory, compliance, and analytics-based solutions while enabling their operations to outpace the growing risk associated with consumer interaction across various communications channels.
Commenting on the venture, Mr. Kumar stated, “As the needs of various organizations evolve in a changing regulatory environment, I am excited about this opportunity and partnership because it enables us to provide our clients with next-generation solutions coupled with resources that will move clients forward in their efforts to reduce risk and maximize efficiencies.”
Radius Solutions CEO Jim Eccleston, added, “We remain focused on helping clients achieve their objectives with compliant consumer communications through global initiatives and affinity partnerships that will keep our efforts at the forefront in providing best-in-class solutions and services to our partners.”
Astra Global was originally established in March 2004 and has grown since then into a well-known business process outsourcing company. Its core management team offers clients more than 150 years of combined experience in call center services and business process outsourcing, including extensive experience in the customer-facing financial services sector. The company features a state-of-the-art, US-based data center and facilities that meet international security standards including ISO 27001 and PCI level 3 certifications.
Radius provides a full suite of complaint contact solutions to various markets including compliance consulting, skills-based routing, interactive messaging, call recording, and web services integration. Since 2009, Radius has been best known for its patent-pending Radius Cell Manager solution, which delivers four times as many dials to cell phone numbers, for an 89% reduction in cost, compared to other forms of manual dialing campaigns, the only such solution overcoming the liabilities presented by the Telephone Consumer Protection Act (TCPA) and its prohibition against using automatic telephone dialing systems and predictive dialers to call cell phone numbers in any mode. Radius Solutions is wholly owned subsidiary of Radius Global Solutions, LLC. For more information, visit www.radiusgs.com.