Security and Compliance

We pride ourselves on staying current and going above and beyond in our efforts to protect consumer information and data.


  • Meets international security standards including ISO 27001:2013 and PCI DSS v3.2
  • US-based data dialer platform
  • Biometric access control and video monitoring
  • Restricted Internet access for production
  • Email data leak prevention measures
  • Site-to-site VPNs for information security and data encryption (in transit and at rest)
  • No external media allowed on production systems (CDs/storage drives)
  • Automatic system lock after three minutes of inactivity


Our Information Security Management System undergoes an annual audit by an independent ISO/IEC (International Organization for Standardization/International Electrotechnical Commission) and our PCI DSS (Payment Card Industry Data Security Standard) compliance is tested and certified every 90 days.

As a licensed collections agency, we follow the policy of Zero Defect Compliance with mastery of:

  • Data Security
  • FTC’s Red Flag Rule
  • GLBA
  • TCPA

We take additional steps to further ensure compliance.

  • All calls are recorded and stored as per state guidelines.
  • An average of 30 calls per agent are monitored by our dedicated compliance team and operations management.
  • Any necessary corrective action is taken by compliance and HR managers.
  • Feedback, coaching, and refreshers are part of our action plan.
  • We regularly review and adjust after conferring with our clients’ compliance officer.
  • Calling frequency and safe-time-calling restrictions are built-in features in the technology platform.
  • A Warm Transfer Agent solution is used for TCPA compliance.

A Reliable and Responsive Partner

Astra Global is deeply committed to its approach of promoting a healthy business environment for its clients. We pride ourselves on understanding and analyzing the requirements.

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